Shipping policy

🚚 Shipping Policy

At Phofay, we’re dedicated to getting your products to you safely and on time. Here’s what you need to know:

📦 Order Processing

Production Time: Under normal stock availability, orders will be processed and shipped within 24 hours.
Orders are not processed or shipped on weekends or holidays.

🌍 Shipping Times & Rates
International shipping available
At checkout, you can choose your preferred shipping option. Each method displays the estimated delivery time for your reference.

Shipping Options & Estimated Delivery Times

Standard Shipping

Global Delivery: 10-15 business days

Excludes weekends & public holidays

Express Shipping

Global Delivery: 7-10 business days

Important Notes:
• All delivery estimates commence from shipment date
• Tracking available for all orders
• Customs clearance may cause additional delays

✈ Shipping Providers

We work with trusted global carriers and local postal services to ensure timely and secure delivery.

📬 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number.

Please allow 24–48 hours for tracking updates to appear.

⚠ Delays & Customs

We are not responsible for delays due to customs, weather, or courier issues.

International orders may be subject to duties and taxes set by your country.

🛑 Incorrect Address

Please ensure your shipping address is accurate at checkout. We are not responsible for orders sent to incorrect or undeliverable addresses.

❓Need Help?

If you have any issues with your shipment, contact us at: 📧 
PHOFAY123@outlook.com
We’re happy to help!